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2003 Annual Report

II. 2003 Performance Results Summary - Multi-Year Performance Trend

Safety and Soundness Enforcement Actions
Annual Goal Take prompt supervisory actions to address problems identified during the FDIC examination of FDIC-supervised institutions identified as problem insured depository institutions. Monitor FDIC-supervised insured depository institutions’ compliance with formal and informal enforcement actions.
2000 Results On average, examination reports were processed and mailed to institutions within 44 days of receipt in regional office. Target is 45 days.
2001 Results Sixty-seven institutions designated as problem (composite “4” or “5” rated). Fifty-six were removed from problem status and 76 added.

Evaluations changed to monitor migration of troubled banks.
2002 Results Eighty-four institutions designated as problem (composite “4” or “5” rated). Forty-eight were removed from problem status and 63 added.
2003 Results Seventy-three institutions designated as problem (composite “4” or “5” rated). Fifty-eight with total assets of $6.98 billion were removed from problem status and 47 with total assets of $4.99 billion were added. Additionally, FDIC issued the following formal and informal enforcement actions: 40 Cease and Desist Orders and 157 Memorandums of Understanding.
2004 Goal Take prompt and effective supervisory actions to address problems identified during the FDIC examination of FDIC-supervised institutions identified as problem insured depository institutions. Monitor FDIC-supervised insured depository institutions’ compliance with formal and informal enforcement actions.


Compliance Examinations
Annual Goal Conduct comprehensive and compliance-only examinations in accordance with FDIC examination frequency policy.
2000 Results Conducted 2,257 examinations. There were three delinquent examinations at the end of 2000.
2001 Results Conducted 2,179 comprehensive, compliance-only, and CRA examinations in accordance with FDIC policy. There were no delinquencies in 2001.
2002 Results Conducted 1,840 comprehensive, compliance-only, and CRA examinations in accordance with FDIC policy. There were no delinquencies in 2002.
2003 Results Conducted 1,919 comprehensive, compliance-only, and CRA examinations in accordance with FDIC policy. There were no delinquencies in 2003.
2004 Goal Conduct comprehensive, compliance-only, and CRA examinations in accordance with FDIC examination frequency policy.


CRA Outreach
Annual Goal Effective outreach, technical assistance and training are provided on topics related to the Community Reinvestment Act (CRA) and community development.
2000 Results One pilot forum on financial literacy and predatory lending was held in each region.
2001 Results Annual goal revised (see below).
2002 Results Annual goal revised (see below).
2003 Results Annual goal revised (see below).
2004 Goal Annual goal revised (see below).

Annual Goal Provide effective outreach and technical assistance on topics related to CRA, fair lending, and community development.
(Revised – 2001)
2000 Results Annual goal was not established in 2000.
2001 Results Conducted 25 Money Smart workshops with over 600 participants.
2002 Results Money Smart classes attended by approximately 2,800 participants.
2003 Results The FDIC supplied more than 111,000 copies of Money Smart curricula to organizations. FDIC initiated 65 public outreach initiatives, 111 Community Development activities, and 67 Technical Assistance activities.
2004 Goal Provide effective outreach and technical assistance on topics related to CRA, fair lending, and community development.


Compliance Enforcement Actions
Annual Goal Prompt supervisory actions are taken and monitored on all institutions rated “4” or “5” for compliance.
2000 Results For institutions on average rated a composite “4” or “5,” the FDIC conducted all follow-up examinations within the targeted time frame of 12 months from the issuance date of a formal enforcement action.
2001 Results Six of seven institutions had either been examined in the preceding 12 months or were still within the 12 month time frame between examinations. One institution was pending resolution for safety and soundness reasons, and the compliance examination was deferred pending resolution.
2002 Results Eight of nine institutions entered into a Memorandum of Understanding (MOU) with the FDIC and the ninth was in the process of reviewing the recommended MOU at year-end.
2003 Results The only “4” rated institution entered into a Memorandum of Understanding (MOU) with the FDIC.
2004 Goal Prompt and effective supervisory actions are taken and monitored on all institutions rated “4” or “5” for compliance.


Consumer Complaints and Inquiries
Annual Goal Effectively respond to written complaints and inquiries related to deposit insurance and consumer protection laws.
2000 Results One hundred percent of the FDIC’s responses to the 6,736 written complaints and inquiries received were made within targeted average turnaround time frames.
2001 Results FDIC sent 612 survey cards to consumers and bankers who contacted the Washington Office concerning inquiries and complaints. Eighty four (14 percent) of the cards were returned to the FDIC. Sixty-two percent of the responses rated the FDIC as “excellent” in timeliness of response.
2002 Results Annual goal revised (see below).
2003 Results Annual goal revised (see below).
2004 Goal Annual goal revised (see below).

Annual Goal Meet the statutory mandate to investigate and respond to consumer complaints about FDIC-supervised financial institutions.
(Revised – 2002)
2000 Results Annual goal was not established in 2000.
2001 Results Annual goal was not established in 2001.
2002 Results FDIC received 8,368 consumer complaints, closing 95 percent of them. Of the complaints closed, 94 percent were closed within policy time frames.
2003 Results FDIC received 8,010 consumer complaints, closing 99 percent of them. Of the complaints closed, 94 percent were closed within policy time frames.
2004 Goal Effectively meet the statutory mandate to investigate and respond to consumer complaints about FDIC-supervised financial institutions.


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Last Updated 02/24/2004 communications@fdic.gov