| Consumer Complaints and Inquiries |
| Annual Goal |
Effectively respond to written complaints and inquiries related to deposit insurance and consumer protection laws. |
| 1999 Results |
A pilot customer satisfaction survey was conducted. |
| 2000 Results |
One hundred percent of the FDIC's responses to the 6,736 written complaints and inquiries received were made within targeted average turnaround time frames. |
| 2001 Results |
FDIC sent 612 survey cards to consumers and bankers who contacted the Washington Office concerning inquiries and complaints. Eighty-four (14 percent) of the cards were returned to the FDIC. Sixty-two percent of the responses rated the FDIC as "excellent" in response quality and 64 percent rated the FDIC as "excellent" in timeliness of response. |
| 2002 Results |
Annual goal revised (see below). |
| 2003 Goal |
Annual goal revised (see below). |
| |
| Annual Goal |
Revised Goal: Meet the statutory mandate to investigate and respond to consumer complaints about FDIC-supervised financial institutions. |
| 1999 Results |
Annual goal was not established in 1999. |
| 2000 Results |
Annual goal was not established in 2000. |
| 2001 Results |
Annual goal was not established in 2001. |
| 2002 Results |
FDIC received 8,368 consumer complaints, closing 95 percent of them. Of the complaints closed, 94 percent were closed within policy time frames. |
| 2003 Goal |
Meet the statutory mandate to investigate and respond to consumer complaints about FDIC-supervised financial institutions. |
| Asset Management |
| Annual Goal |
Market 80 percent of a failed institution's assets to franchise and nonfranchise investors within 90 days of resolution. |
| 1999 Results |
Annual goal was not established in 1999. |
| 2000 Results |
Ninety-five percent of failed institutions' assets were marketed within 90 days, thus exceeding the target of 80 percent. |
| 2001 Results |
Annual goal revised (see below). |
| 2002 Results |
Annual goal revised (see below). |
| 2003 Goal |
Annual goal revised (see below). |
| |
| Annual Goal |
Revised Goal: Value, manage and market assets of the failed institutions and their subsidiaries in a timely manner to maximize net return. |
| 1999 Results |
Annual goal was not established in 1999. |
| 2000 Results |
Annual goal was not established in 2000. |
| 2001 Results |
For three institutions that failed, the FDIC marketed 100 percent of the marketable assets. The remaining institution was placed into conservatorship. Loan pools, servicing operations and residuals that totaled in excess of the 80 percent target were marketed within the 90-day time period. |
| 2002 Results |
For nine of 11 institutions that failed, at least 85 percent of all marketable assets were marketed within the 90-day time frame, thus meeting the target. For two of the failures, 90 days had not expired by year-end. |
| 2003 Goal |
Value, manage and market assets of the failed institutions and their subsidiaries in a timely manner to maximize net return. |
