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Contact Us
Contacts by
Subject
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Consumer Response Center
The FDIC Consumer
Response Center handles consumer complaints or inquiries about state
non-member banks.
You may call and speak to a specialist about your concerns. In order
for us to investigate or review your issues, your complaints must be in
writing.
When corresponding with this office, please provide copies of all pertinent
documentation relevant to your complaint.
You may fax your complaint to us at the number provided below.
You may also e-mail your complaint or inquiry to us at the e-mail
address provided.
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Toll-free number: |
1-800-378-9581
800-925-4618 (TTY)
You may reach someone at the Consumer Response Center
From 8:30 AM to 4:30 PM. Central Time, Monday - Friday. |
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Email address: |
You may file a
complaint using the:
Electronic Customer
Assistance Form |
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Website: |
http://www.fdic.gov/consumers/consumer/ccc/index.html |
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Mailing address: |
Federal Deposit
Insurance Corporation
Consumer Response Center
2345 Grand Boulevard, Suite 100
Kansas City, MO 64108-2638
Fax Number (703) 812-1020 |
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Of primary use to: |
General public |
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Types of questions: |
- Billing errors
- Collection practices
- Interest rates
- Fair Credit Reporting
- Fair Lending
- Fair House
- Deposit Accounts
- Disclosure statements
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Documents provided: |
Consumer Complaint and
Assistance Form
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Return to top |
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Assessment Information
Information on the insurance premium assessment process --
including quarterly Financing Corporation (FICO) rates, assessment rates and
general questions regarding invoice computations. (Assessment
Information) |
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Toll-free number: |
800-759-6596 |
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Email address: |
assessments@fdic.gov |
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Mailing addresses: |
Federal Deposit
Insurance Corporation
Division of Finance
3501 North Fairfax Drive
Building E, 5th floor
Arlington, VA 22226 |
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Of primary use to: |
Banking community |
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Types of questions: |
- Assignment of risk classification
- Risk classification review process
- Quarterly deposit insurance assessments
- One Time Credit
- ACH direct debit
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Documents provided: |
None |
Bank Statistics
The Division of Insurance and Research responds to simple and complex
information requests, subject to available resources. Subject areas include
bank and thrift statistics derived from quarterly bank Call Reports and
Thrift Financial Reports, the annual Summary of Deposits and bank and thrift
structure (demographic) information. |
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Toll-free number: |
877-ASK-FDIC
(877-275-3342) |
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Email address: |
insurance-research@fdic.gov |
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Website: |
None |
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Mailing addresses: |
Federal Deposit
Insurance Corporation
Division of Insurance and Research
550 17th Street, NW
Washington, DC 20429-9990 |
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Of primary use to: |
Banking community,
general public |
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Types of questions: |
- Individual bank and thrift financial data
- Aggregate bank and thrift financial data
- Historical bank and thrift financial data (time series)
- Bank and thrift structure (demographic) information
- Deposit market share
- Research Information System database
- Website assistance
- Special requests for banking data
- Loans to small businesses
- Point of contact for requests for financial data from other agencies
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Documents provided: |
- Hardcopy reports
- Electronic files
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Call Reports
The FDIC collects, reviews, analyzes, updates and maintains Reports of
Condition and Income data submitted by all insured national and state
nonmember commercial banks and state-chartered savings banks on a quarterly
basis.
The Report of Condition and Income data is a widely used source of financial
data about a bank's condition and results of its operations. |
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Toll-free number: |
800-688-3342 |
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Email address: |
insurance-research@fdic.gov |
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Website: |
http://www2.fdic.gov/Call_TFR_Rpts/ |
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Mailing addresses: |
Federal Deposit
Insurance Corporation
Division of Insurance and Research
550 17th Street, NW
Washington, DC 20429-9990 |
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Of primary use to: |
Banking community |
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Types of questions: |
- Call Reports Preparation
- Call Report-related Accounting issues
- Call Report preparers also use the toll-free number above to respond
to FDIC questions about their institution
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Documents provided: |
- Blank Call Report forms
- Call Report Instruction Book
- Call Report Instruction Book Updates
- Call Report Supplemental Instructions
- Optional Worksheet for Calculating Call Report Applicable Income Taxes
All documents available electronically at
http://www.fdic.gov/regulations/resources/call/call2.html. |
Careers at FDIC
Information on FDIC career opportunities and current job openings. |
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Toll-free number: |
877-ASKFDIC
(877-275-3342), press 1, then press 2, then press 3
TDD: 800-925-4618 |
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Email address: |
careers@fdic.gov |
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Website: |
http://www.fdic.gov/about/jobs/index.html |
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Mailing address: |
Federal Deposit
Insurance Corporation
Human Resources Branch
3501 North Fairfax Drive
D Building, 3rd Floor
Arlington, VA 22226 |
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Of primary use to: |
General public, FDIC
employees |
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Types of questions: |
- Vacancy announcements
- Status of vacancies
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Documents provided: |
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Deposit Insurance
Assessments/Fund
Information on the risk-based premium system -- including current rates and
recent rate cases presented to the FDIC Board of Directors -- and other
items for those concerned with deposit insurance from the banking industry's
point-of-view. |
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Toll-free number: |
800-759-6596 |
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Email address: |
insurance-research@fdic.gov |
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Website: |
http://www.fdic.gov/deposit/index.html |
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Mailing addresses: |
Federal Deposit
Insurance Corporation
Division of Insurance and Research
550 17th Street, NW (4th Floor)
Washington, DC 20429-9990 |
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Of primary use to: |
Academia, bankers,
Capital Hill, lobbyists, other countries |
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Types of questions: |
- Calculating assessment rates
- Deposit Insurance Fund (DIF),
and Financing Corporation (FICO) rates.
- Theory, practice and history of deposit insurance.
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Documents provided: |
None
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Deposit Insurance Coverage
The FDIC provides deposit insurance coverage up to $100,000
for savings or checking account, certificate of deposit, or money market;
and up to $250,000 for IRA or Keogh accounts. |
| Toll-Free
Number: |
877-ASKFDIC (877-275-3342)
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| E-mail: |
On-line Customer Assistance Form
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| Website: |
http://www.fdic.gov/deposit/deposits/index.html
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| Mailing address: |
Deposit Insurance Outreach
Division of Supervision and Consumer Protection
550 17th Street, NW
Washington, DC 20429
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| Of Primary Use to: |
Public, Bankers, Financial Services Providers
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| Types of Questions: |
FDIC rules on deposit insurance account coverage
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| Documents Provided: |
Please see website link above
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Freedom of Information Act
(FOIA)
The FOIA is a federal statute which affords any person the right to obtain
federal agency records unless the records (or a part of the records) are
protected from disclosure by any of the nine exemptions contained in the law
or by one of three special law enforcement record exclusions.
Persons requesting records from the FDIC will be charged for the direct
costs of search, review and duplication, unless such costs are less than
$10.00. See our FOIA
fee schedule for additional information. |
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Telephone number: |
202-898-7021 |
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Email address: |
Use the online Electronic FOIA Office - Request
Form. |
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Website: |
http://www.fdic.gov/about/freedom/index.html |
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Mailing address: |
Federal Deposit
Insurance Corporation
FOIA/Privacy Act Group, Legal Division
550 17th Street, NW
Washington, DC 20429-9990 |
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Of primary use to: |
Banking community,
general public |
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Types of questions: |
Release of FDIC
records to the Public |
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Documents provided: |
FOIA Guide
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Inspector General Hotline
The Office of Inspector General promotes the economy, efficiency, and
effectiveness of FDIC programs and operations and protects against fraud,
waste, and abuse to assist and augment the FDIC's contribution to the
stability of, and public confidence in the nation's financial systems.
Examples of wrongdoing that should be reported include: contract and
procurement fraud or collusion; misuse, embezzlement, or theft of government
property or funds; bribery and acceptance of gratuities; gross employee
misconduct; conflicts of interest; or other unethical or illegal activities.
Individuals may report information openly, anonymously or confidentially.
Individuals who contact the Inspector General Hotline via electronic mail
are not anonymous to Hotline staff and cannot be assured of confidentiality
due to the non-secure nature of electronic mail systems. |
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Toll-free number: |
800-964-3342 |
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Email address: |
ighotline@fdic.gov |
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Website: |
http://www.fdicig.gov/index.html |
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Mailing addresses: |
Federal Deposit
Insurance Corporation
Office of Inspector General
3501 North Fairfax Drive
RM# VA-D-9069
Arlington, VA 22226 |
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Of primary use to: |
FDIC employees, FDIC
contractors, others |
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Types of questions: |
Reports of suspected
fraud, waste, abuse and mismanagement that could affect the effectiveness or
efficiency of FDIC programs and/or operations, or its contractor operations |
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Documents provided: |
None
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Ombudsman
The Office of the Ombudsman researches questions and complaints from bankers, the general public, and FDIC employees and
responds in an impartial, confidential and timely manner. |
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Toll-free number: |
877-ASKFDIC
(877-275-3342); 800-925-4618 (TDD) |
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Email address: |
ombudsman@fdic.gov |
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Website: |
http://www.fdic.gov/regulations/resources/ombudsman.html |
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Mailing addresses: |
FDIC Office of the
Ombudsman
E-2022
3501 Fairfax Drive
Arlington, VA 22226 |
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Of primary use to: |
Banking community,
general public, FDIC employees |
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Types of questions: |
Issues, concerns, and
complaints about the FDIC. |
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Documents provided: |
None
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Outside Counsel
The FDIC's in-house legal counsel may engage outside counsel to assist it in
meeting its responsibility to provide high-quality legal representation and
advice in the most practicable, efficient and cost-effective manner. |
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Toll-free number: |
877-ASKFDIC
(877-275-3342)
TDD: 800-925-4618 |
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Email address: |
legal@fdic.gov |
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Website: |
http://www.fdic.gov/buying/goods/index.html |
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Mailing addresses: |
Federal Deposit
Insurance Corporation
Legal Division
550 17th Street, NW
Washington, DC 20429-9990 |
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Of primary use to: |
Outside Counsel
(attorneys) who currently represent or are interested in representing the
FDIC |
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Types of questions: |
- Billing or billing related matters
- The minority and women outreach program
- Application for and retention of outside counsel
- Conflicts of Interest
- Retention of records and files
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Documents provided: |
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Public Information Center
The FDIC Public Information Center maintains a collection of FDIC current
and historical public documents and information.
The Public Information Center staff provides reference services, in-house
database research, publication and policy manual subscriptions, and document
reproduction services.
Documents are available for on-site inspection and sale. Inquiries are
accepted by telephone, fax, letter, Internet or in person.
Walk-in service is available at 3501 North Fairfax Drive, Room
VS-E-1007, Arlington, VA 22226
Hours of operations are 9:00 a.m. - 5:00 p.m. Eastern Time Monday - Friday. |
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Telephone numbers: |
Toll-free:
877 275-3342, press 1,
then press 5
Local: 703 562-2200 |
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Email address: |
publicinfo@fdic.gov |
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Website: |
http://www.fdic.gov/news/publications/index.html |
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Mailing addresses: |
Federal Deposit
Insurance Corporation
Public Information Center
3501 North Fairfax Drive
Arlington, VA 22226 |
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Of primary use to: |
Banking community,
general public |
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Types of questions: |
Requests for public
documents and information |
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Documents provided: |
- Annual Reports
- Call Reports (Reports of Condition and Income)
- Community Reinvestment Act (CRA) Ratings and Evaluations
- Enforcement Actions
- FDIC Banking Review
- FDIC Consumer News
- FDIC policies and regulations
- Financial Institution Letters (FILs)
- Financial institutions lists
- Press releases
- Quarterly Banking Profile
- Speeches
- Statistics on Banking
- Summary of Deposits
- Testimonies
- Trust reports (Annual Report of Trust Assets)
- Uniform Bank Performance Report (UBPR)
- Your Insured Deposit
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Regulations and Laws
Information on the complete four-volume publication used by banks,
savings associations, law firms and bank examiners, commonly referred to
as the "Rules and Regs."
The online version of the "Rules and Regs" offers
full-text search capabilities, in addition to all the tables of contents
and indices of the printed publication.
Updated "Rules and Regs" appear at the end of February, April, June,
August, October and December. |
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Telephone number: |
877-ASKFDIC
(877-275-3342) |
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Email address: |
regs@fdic.gov |
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Website: |
http://www.fdic.gov/regulations/laws/index.html |
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Mailing addresses: |
Federal Deposit
Insurance Corporation
Legal Division
Legal Information Technology Unit
3501 North Fairfax Drive
E Building, 6th Floor
Arlington, VA 22226 |
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Of primary use to: |
Banking community,
general public |
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Types of questions: |
Information regarding the content and
structure of the 4-volume compendium "FDIC Law, Regulations and
Related Acts"
Information about the development and
status of FDIC regulations, policy statements, and notices.
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Documents provided: |
"FDIC Law,
Regulations and Related Acts"
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Return to top |
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Summary of Deposits and Former
Trust Surveys
The FDIC gathers data about branch deposits and trust operations for
individual financial institutions and the banking industry.
The FDIC publishes the data on the web in searchable databases, periodic
reports, compilations of statistics and analyses. |
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Toll-free number: |
800-688-3342 |
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Email address: |
insurance-research@fdic.gov |
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Website: |
http://www.fdic.gov/bank/index.html |
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Mailing addresses: |
Federal Deposit
Insurance Corporation
Division of Insurance and Research
550 17th Street, NW
Washington, DC 20429-9990 |
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Of primary use to: |
Banking community |
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Types of questions: |
- Preparation of the annual Summary of Deposits (SOD) survey (completed
every June 30).
- Annual Report of Trust Assets (ARTA)
(Last ARTA December 31, 2002).
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Documents provided: |
Blank forms and
instructions for Summary of Deposits
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Return to top |
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Vendor Information Line
Beginning
January 1, 2004, the FDIC will only make procurement awards to businesses
that are registered in the Central Contractor Registration (CCR).
The preferred method for completing your registration is at
http://www.ccr.gov. The CCR Handbook
http://www.ccr.gov/handbook.asp is available at this site to assist you
with your registration and provide detailed instructions.
If you have any questions regarding CCR or the registration process after
you read the information on the CCR web page, please contact the CCR
Assistance Center toll free at (888) 227-2423. |
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Toll-free number: |
877-ASKFDIC
(877-275-3342)
TDD: 800-925-4618 |
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Email address: |
asbpolicy@fdic.gov |
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Website: |
http://www.fdic.gov/buying/goods/index.html |
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Mailing addresses: |
Federal Deposit
Insurance Corporation
Division of Administration
3501 North Fairfax Drive
Arlington, VA 22226 |
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Of primary use to: |
Potential vendors of
the FDIC |
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Types of questions: |
- Requests for Vendor Application
- Status of Vendor Applications
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Documents provided: |
Please see above
comments
on CCR
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