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FDIC Consumer News
Special 10th Anniversary Edition - Fall 2003
Don't Get Mad, Get Answers
Got a complaint involving your financial institution but you're not sure about the best or quickest ways to resolve the matter?
First contact the institution.
The quickest way to resolve most banking problems is to work directly with your bank or savings association. If you report a problem to an institution in a phone call, follow up with a letter restating your concerns and asking that the situation be looked into. And if the bank agrees over the telephone to a refund or some other action to resolve your problem, request a written confirmation.
If you still feel there is a problem or that you're being treated unfairly, write to the institution's primary federal regulator.
If you're not sure who regulates an institution, you can write or call the FDIC. If you write to a government agency, include all pertinent information, such as your name, address and telephone number; the name and location of the institution; a brief description of the problem and your efforts to fix it (including the names of employees you contacted); and what you'd like the institution to do to correct the problem. Also attach copies of any supporting documents, such as account statements and letters to or from the institution. Remember that the FDIC and other financial regulators can only become involved in issues related to the laws and regulations in which they have jurisdiction.
Excerpted from "Don't Get Mad, Get Answers," Summer 1999.
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